Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may appear as “Unknown users” in Microsoft Teams Q&A – FALSE POSITIVE

Announcements Sourav Nandi

15/08/2024 09:58:00 AM

NHSmail Reference: INC45059603

Microsoft Reference: TM861958

Issue Status: FALSE POSITIVE

Issue Description: Some users may appear as “Unknown users” in Microsoft Teams Q&A.

More info: Impact occurs after a user has participated in a Teams meeting.

Final Update: 16/08/2024 09:16:00 AM – Microsoft’s have completed the investigation and they have determined the service is healthy. A service incident didn’t actually occur.