Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to create connectors in Microsoft Teams – ONGOING

Announcements Sourav Nandi

30/07/2024 08:45:00 AM

NHSmail Reference: INC44689326

Microsoft Reference: TM833972

Issue Status: ONGOING

Issue Description: Users may be unable to create connectors in Microsoft Teams.

More info: In subsequent calls, some APIs may fail. As a temporary mitigation for users of the Microsoft Teams web client, affected users can do one of the following:

– Clear cookies from https://outlook.office.com and logout of Teams, then close their browser and login to Teams again in a new window.

– Login to Teams in an Incognito or private browser session.

Incoming Webhook connector is working as of July 31, 2024, RSS connector is working as of August 6, 2024, and they’ll share the repair timelines for other connectors once they become available.

Note: There is currently no workaround for desktop.

Current Update: 11/09/2024 08:32:00 AM – Microsoft are continuing their efforts to validate the efficacy of changes that they anticipate will resolve the remaining impact. This process is taking longer than anticipated; however, they will provide an updated completion timeline when one becomes available.

Scope of impact: Any user attempting to create connectors in Microsoft Teams may be impacted.

Root cause: A recently deployed build which contains a code issue, causing an issue with accessing the Azure storage and leading to impact.

Next update by: Wednesday, September 18, 2024, at 9:00 AM UTC