Microsoft 365 Alert – Service Degradation – Exchange Online – Some users may be unable to view group membership information in Outlook for the web profile cards – RESOLVED

Announcements Sourav Nandi

10/05/2024 08:45:00 AM

NHSmail Reference: INC42953446

Microsoft Reference: EX785433

Issue Status: RESOLVED

Issue Description: Some users may be unable to view group membership information in Outlook for the web profile cards.

More Info: Users may be unable to view group membership information in Outlook for the web profile cards.

Final Update: 24/05/2024 10:10:00 AM – Microsoft have validated and deployed the fix to the affected environments and confirmed after an extended period of monitoring, that impact has been remediated.

Scope of impact: Some users attempting to view group membership information in Outlook for the web profile cards may be impacted

Root cause: A group membership data caching issue is preventing affected users from seeing that information in Outlook for the web profile cards.

Next steps: Microsoft are analyzing performance data and trends on the affected infrastructure to help prevent this problem from happening again.