Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users’ Microsoft Teams presence information was displayed incorrectly – RESOLVED

Announcements Habiba Tabasum

17/04/2024 12:25:00 PM

NHSmail Reference: INC42515142

Microsoft Reference: TM779035

Issue Status: RESOLVED

Issue Description: Some users’ Microsoft Teams presence information was displayed incorrectly.

More Info: Impact was specific to some users who were utilizing presence-related Microsoft Teams certified applications.

Final Update: 17/04/2024 12:25:00 PM – Microsoft identified that a recent scheduled service update contained a change intended to optimize presence-related data flow, which was unexpectedly causing impact. They reverted the offending change, and confirmed following a period monitoring the service environment, that impact to end users has been remediated.

Scope of impact: Impact was specific to some users who were utilizing presence-related Microsoft Teams certified applications, who were served through the affected infrastructure.

Root cause: A recent scheduled service update contained a change intended to optimize presence-related data flow, which was unexpectedly causing impact.

Next steps: Microsoft are reviewing their scheduled presence-related service updates for similar issues, to reduce or avoid similar impact in the future