Microsoft 365 Alert – Service Degradation – Dynamics 365 Apps – Users may be unable to complete Multi-Factor Authentication (MFA) using SMS – RESOLVED

Announcements Habiba Tabasum

07/02/2024 08:26:00 AM

NHSmail Reference: INC41287682

Microsoft Reference: CR713297

Issue Status: RESOLVED

Issue Description: Users may be unable to complete Multi-Factor Authentication (MFA) using SMS.

More info: As a workaround, users may use other authentication methods to complete Multi-Factor Authentication (MFA).

Final Update: 08/02/2024 05:29:00 PM – Third-party telecom providers in the Philippines have resolved the issues impacting SMS authentication, and Microsoft have confirmed through analysis of service health diagnostics that Multi-Factor Authentication (MFA) using SMS has been restored.

Root Cause: Service issues with third-party telecom providers in the Philippines.