Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users may be unable to access one or more Microsoft 365 services – RESOLVED

Uncategorised Habiba Tabasum

12/01/2024 09:40:00 AM

NHSMail Reference: INC40843361

Microsoft Reference: MO706258

Issue Status: RESOLVED

Issue Description: Users may be unable to access one or more Microsoft 365 services.

More info: Users who are able to access the service may experience latency

Final Update: 12/01/2024 10:24:00 AM – Microsoft’s investigation determined that the Microsoft service was healthy. A local third-party ISP was having issues with traffic routing components, resulting in impact. They have monitored their telemetry and confirmed that service traffic is now reaching the Microsoft infrastructure as expected and the issue is resolved.

Scope of impact: Impact is specific to a subset of users who are accessing the service from Germany and surrounding areas.

Root cause: A local third-party ISP was having issues with traffic routing components