Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – One percent of Google Chrome users may experience degraded functionality when accessing Microsoft 365 services – RESOLVED

Announcements Sourav Nandi

05/01/2024 09:20:00 AM

NHSMail Reference: INC40699313

Microsoft Reference: MO704022

Issue Status: RESOLVED

Issue Description: One percent of Google Chrome users may experience degraded functionality when accessing Microsoft 365 services.

More info: While this may not be a viable solution for your organization, users can leverage Microsoft 365 desktop apps to work around the issue while we develop mitigations.

Google Chrome does not expect the one percent of users on the new build to be enterprise users, however, it may be possible. At this time, we”ve confirmed the following Microsoft 365 impact scenarios when accessing via the Google Chrome web browser:

Microsoft 365 for the web
– Unable to pin/unpin apps from the app launcher
– Unable to change theme/dark mode settings
– Unable to switch to a saved account in the suite header
– Unable to see profile photo in the suite header

SharePoint Online
– Unable to create sites from SharePoint or the admin center
– Unable to access Viva Engage or connector webparts

Outlook on the web
– Unable to access the Viva Engage app

Viva Engage
– Unable to access Viva Engage Embed content

Microsoft Teams
– Unable to access OneDrive from the app tray
– Unable to access the Files and Pages tabs within a Teams channel
– Unable to access Viva connections
Further information can be found in the Message center under MC697433 specifically pertaining to Microsoft Teams impact scenarios and potential workarounds.

Additional details and workaround options have been provided by Google Chrome at the following links:
https://support.google.com/chrome/a/answer/7679408?sjid=15085132312051031054-NA#chromeBrsrB120
https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DDesktop#zippy=%2Callow-third-party-cookies-temporarily-for-a-specific-site

Final Update: 27/05/2024 08:15:00 AM – Microsoft continue to work to address the remaining impact scenarios and expect to have them completed in 2024. As stated in the More info, they do not expect this issue to affect enterprise users and posted this communication out of an abundance of caution. Should you experience impact, please utilize the desktop workaround or the workarounds provided by Google. If experiencing impact in Microsoft Teams, please refer to the Message center post within the More info. If none of these options are viable, please contact support so we can troubleshoot your issue.

Scope of impact: Currently one percent of Google Chrome users may experience impact.

Root cause: A recent third-party network change is preventing some Microsoft 365 features to function as expected when accessed via a specific web browser.