Microsoft 365 Alert – Service Degradation – Microsoft 365 for the web – Users may be unable to access the ‘More Templates’ page of the Visio for the web application – RESOLVED

Announcements Sourav Nandi

23/01/2023 15:45:00 PM (GMT)

NHSmail Reference : INC33945846

Microsoft Reference : OO500387

Issue Status : RESOLVED

Issue Description : Users may be unable to access the ‘More Templates’ page of the Visio for the web application.

More Information : Users may encounter impact when attempting to access the ‘More Templates’ page using the see more templates link in the Visio’s office.com start page.

As a workaround, users may be able to access most templates by navigating to File>New inside the app, after creating a new file.

Final Update : 24/01/2023 09:02:00 AM– Microsoft’s operation to revert the offending change is complete, and their service telemetry has confirmed that this action has restored the affected page and impact is remediated.

Scope of impact : Impact is specific to any user attempting to access the Visio ‘More Templates’ page using the see more templates link in the office.com start page.

Root cause : A recent change, intended to optimize the authentication process for users” requests to access the Visio for the web the ”More Templates” page, introduced a conflict which was inhibiting requests from some endpoints from being authenticated as expected.

Next steps : Microsoft is reviewing their update procedures pertaining to the authentication pathway leveraged by Microsoft 365 web apps to prevent similar impact in future updates.