Microsoft 365 Alert – Service Degradation – Exchange Online – Admins may be unable to perform mailbox move functions in Multi-Geo environments – RESOLVED
11/01/2023 08:45:00 AM (GMT)
NHSmail Reference : INC33711371
Microsoft Reference : EX495744
Issue Status : RESOLVED
Issue Description : Admins may have been unable to perform mailbox move functions in Multi-Geo environments.
More Information : Admins may have been unable to perform mailbox move functions in Multi-Geo environments.
Affected scenarios included Multi-Geo tenant onboarding, migrations between Geos for a tenant, and tenant relocation to a different Geo. While remediation efforts were ongoing, Microsoft recommended refraining from migrating users outside of your region to prevent the migration from stalling.
Final Update : 11/01/2023 08:45:00 AM– Microsoft finished reverting the offending change, and they have monitored telemetry to confirm the impact is resolved.
Scope of impact : Some admins in Europe, North America, South America, and Asia Pacific regions attempting to perform mailbox move functions in Multi-Geo environments may have been impacted.
Root cause : A recent change to cross region authentication is preventing admins from performing mailbox move functions in Multi-Geo environments.