Microsoft 365 Alert : Service Degradation – Microsoft Teams – Admins may see MTR devices showing as unlicensed – RESOLVED

Announcements Sourav Nandi

16/11/2022 14:05:00 PM (GMT)

NHSmail Reference : INC32781098

Microsoft Reference : TM467723

Issue Status : RESOLVED

Issue Description : Admins may see MTR devices showing as unlicensed.

More info : Users are still able to use the MTR devices and no impact is caused to any service functionality.

Scope of impact : Your organization is affected by this event, and the impacts admins viewing licenses on MTR devices.

Final Update : 21/11/2022 08:58:00 AM – While working to gather additional browser captures to isolate any remaining impact, Microsoft has received confirmation from the remaining admins that this issue has been resolved.

Root cause : An unexpected code regression to the ECS was causing impact to occur.

Next steps : Microsoft is continuing their review of the ECS update to better identify and prevent similar issues in the future.