Microsoft 365 Alert: Service degradation – Microsoft Teams – Users see a blank chat window when messaging users via a third-party virtual desktop – RESOLVED

Announcements Aftab Alam

13-10-2021 08:32:00 AM (BST)

Issue Reported: 08/10/2021 07:00:00 AM

Microsoft Reference : TM291011

Issue Status: RESTORED

Issue Description: Users see a blank chat window when messaging users via a third-party virtual desktop.

More info: Microsoft recommends that users who have access to the Microsoft Teams web client use that connection method as an alternative method to access the service. They also recommend that users restart their Microsoft Teams client as a potential mitigation while they investigate this issue.

Scope of impact: Impact is specific to a limited number of third-party virtual desktop users.

Final Update – 13/10/2021 08:32:00 AM : Microsoft’s internal testing shows that the configuration changes have mitigated impact. Users will need to restart their Microsoft Teams desktop client to alleviate impact in full. Once you’ve confirmed that their mitigation actions, along with a client restart have fixed the issue, please contact support to provide confirmation that the issue has been resolved.