Microsoft 365 Alert : Service Degradation – Exchange Online – Some users may be unable to access their mailbox via Outlook on the web – RESOLVED

Announcements Aftab Alam

23-08-2021 02:44:00 PM (BST)

Issue Reported: 23/08/2021 10:57:00 AM

NHSmail Reference : INC23336642

Microsoft Reference : EX280059

Issue Status: RESTORED

Issue Description: Some users may be unable to access their mailbox via Outlook on the web.

Scope of impact: This issue may impact a small number of users that have recently had their Exchange Online licence created or updated.

Final Update – 30/08/2021 12:18:00 PM: Microsoft confirmed that the automated script has been successfully deployed across the affected environment. Microsoft’s monitoring indicates that contention between the two processes is being resolved as expected.