Single Sign On (SSO) Planned Maintenance – minor disruption to sign in services

29-12-2023 12:30:30 PM (GMT)

There is a planned change taking place on Saturday 6th February 2021 between 10:00 and 18:00, which may cause minor intermittent disruption to NHSmail SSO web-based services such as Portal, Email web access, Office 365 and other apps that use NHSmail credentials.

The service is expected to remain available but there may be intermittent and transient login issues during the change window, such as users seeing a blank screen or error message when logging in, or a delay to receive a Multi-Factor Authentication (MFA) token.

If this occurs users may need to logout/login again.

Any disruption will be limited to those attempting to sign in and not active sessions/users already signed in.

If you need additional help, the NHSmail helpdesk is available 24 hours a day, 7 days a week on 033 200 1133 or helpdesk@nhs.net.