Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users can’t see Time Clock or Open Shifts in the Microsoft Teams Shifts landing page when using devices with iOS 27 – ONGOING

Announcements Shagufta Naaz

20/08/2026 09:00:00 AM

NHS.net Connect Reference: INC46914577

Microsoft Reference: TM1457724

Issue Status: ONGOING

Issue Description: Users can’t see Time Clock or Open Shifts in the Microsoft Teams Shifts landing page when using devices with iOS 27.

Current Update: 26/08/2026 09:22:00 AM – Microsoft has identified that the deployment process is taking longer than initially anticipated. Based on their latest deployment timeline estimates, they anticipate it will complete to remediate impact for all users by their next scheduled communication update.

Scope of impact: Your organization is affected by this event, and any user utilizing devices with iOS 27 is affected.

Root cause: A configuration issue is occurring with Time Clock and Open Shifts functionality where persistent AppSettings are being passed to iOS27 using the wrong code string, resulting in a rejection and impact.

Next update by: Wednesday, September 2, 2026, at 12:00 AM UTC