Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users may encounter errors when interacting with the Copilot Facilitator bot within any Microsoft Teams client – RESOLVED

Announcements Arpan Das

23/03/2026 09:00:00 AM

NHSmail Reference: INC46778938

Microsoft Reference: CP1257280

Issue Status: RESOLVED

Issue Description: Users may encounter errors when interacting with the Copilot Facilitator bot within any Microsoft Teams client.

More info: Affected users are seeing the following message:

“Some content isn’t showing because your Teams setup doesn’t support it. If you reply to this message, Facilitator won’t be able to take any action.”

Despite the error message, all interactions with the Facilitator bot appear to complete as expected.

Final Update: 11/08/2026 02:46:00 PM – Microsoft’s testing with affected users has addressed the errors experienced when interacting with the Copilot Facilitator bot within Microsoft Teams and remediated the impact.

Scope of impact: Any user interacting with the Copilot Facilitator bot within any Microsoft Teams client may be affected.

Root cause: A recent feature update to the facilitator bot was released without an accompanying configuration update, resulting in impact.

Next steps: Microsoft is further analysing the offending facilitator bot feature update to determine why the accompanying configuration update wasn’t included, and to prevent similar problems in the future.