Microsoft 365 Alert – Service Degradation – Dynamics 365 Apps – Users are experiencing intermittent failures for any SQL operation in any Dynamics 365 Apps – RESOLVED

Announcements Sharmista Mohanta

07/09/2026 09:43:00 AM

NHS.net Connect Reference: INC46927720

Microsoft Reference: CR1467906

Issue Status: RESOLVED

Issue Description: Users were experiencing intermittent failures for any SQL operation in any Dynamics 365 Apps.

More info: Affected users may need to close and reopen their browsers.

Final Update: 07/09/2026 09:44:00 AM – Microsoft has completed application pool recycles on the affected machines. After a period of monitoring, they confirmed via their internal service telemetry that functionality for SQL operations has restored.

Root cause: A regression within a portion of the caching infrastructure supporting SQL operations which resulted in duplicate entries.

Next steps: Microsoft is reviewing their configuration procedures to find ways to prevent this problem from happening again.