Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to use the Custom AI meeting summary feature for Microsoft Teams due to the feature being disabled – RESOLVED

16/04/2026 9:25:00 AM

NHSmail Reference: INC46809231

Microsoft Reference: TM1290947

Issue Status: RESOLVED

Issue Description: Users may be unable to use the Custom AI meeting summary feature for Microsoft Teams due to the feature being disabled

Final Update: 07/05/2026 9:09:00 AM– Microsoft has confirmed that the propagation of the code change across the affected infrastructure has successfully completed and that impact is resolved.

Scope of impact: Users attempting to use the Custom AI meeting summary feature in Microsoft Teams may be impacted. This information may be updated as our investigation continues.

Root cause: An issue was affecting the AI‑generated Custom meeting summary feature in Microsoft Teams, where some users may have seen incorrect meeting summary content. To prevent users from encountering this scenario, we’ve temporarily disabled the feature while we address the issue.

Next Steps: Microsofta are reviewing their update procedures to better identify similar issues during our development and testing cycles.