Intune Performance Degradation – Device Enrolments (RESOLVED)

15/04/2026 14:57:00 PM

Issue Description: Microsoft has confirmed ongoing service degradation affecting Dynamic Group processing within the Intune tenant. While processing throughput is recovering, group evaluation remains slower than expected, resulting in continued delays to device enrolments beyond the standard 24 hours. Microsoft engineering teams continue to implement targeted optimisations aimed at improving group processing performance and accelerating recovery further.

Impact: 

Devices affected: Windows, iOS and Android
Scope: Tenant-wide, impacting multiple organisations
User experience: Device enrolments may take longer than expected to complete

Current status

• Microsoft engineering teams remain actively engaged.
• The underlying processing backlog is reducing, and service performance is recovering to expected performance.
• Additional optimisations are being applied to help accelerate recovery.

Current actions

Microsoft

• Ongoing monitoring and tuning of tenant‑level group processing performance.
• Implementation of targeted optimisations to increase processing throughput and stabilise service levels.
• Continued investigation to prevent recurrence.

Service teams:

• Close coordination with Microsoft on recovery actions and optimisation activity.
• Monitoring impact and incident volumes across organisations.
• Supporting escalation where delays are business critical.

Final Update: 12/05/2026 10:31:00 AM – We are pleased to confirm that the Intune device enrolment performance degradation has now stabilised, with service performance returning to expected levels.

Dynamic group processing is now operating in line with historical performance, and we are seeing devices being evaluated and falling into groups within normal timeframes.

Microsoft engineering teams have completed optimisation activities and we will continue to monitor the service to ensure stability is maintained.

What Local Administrators should do:

• Expect continued enrolment delays until Microsoft confirms full service stabilisation.
• Do not repeatedly re‑enrol devices unless advised, as this will not accelerate processing.
• Raise incidents through normal service channels where delays have a material operational impact.

Further updates will be shared via the support site as service performance continues to improve or when Microsoft confirms resolution.