Microsoft 365 Alert – Service Degradation – Universal Print – Some users may be intermittently unable to create some printer shares in Universal Print – ONGOING
22/04/2026 08:45:00 AM
NHSmail Reference: INC46805815
Microsoft Reference: UP1287359
Issue Status: ONGOING
Issue Description: Some users may be intermittently unable to create some printer shares in Universal Print.
More info: Printer shares created with the “Allow all users in my organization” toggle enabled or with specific users or groups selected on the share creation screen are affected.
Affected users may see a “Sharing Print Failed” error in the Universal Print portal.
Shares created without configuring access at creation time, existing printer shares, print job submission, and printer registration are not affected.
The following workaround can be utilized to prevent users from being affected:
1. Go to the Azure portal, then Universal Print, then Printers
2. Select the printer you want to share
3. Click “Printer Share” (or “Share Printer”)
4. Enter the share name
5. Do NOT check “Allow all users in my organization.” Leave this unchecked.
6. Do NOT select any specific users or groups at this step.
7. Click “Share Printer”
8. Wait 30 seconds for the share to fully propagate
9. Navigate to Universal Print, then Printer Shares
10. Select the newly created share
11. Go to the “Members” tab (or “Access Control”)
12. Add users or security groups manually
13. If all users need access, add an organization-wide security group (e.g., “All Company”) from your Entra ID directory
If the share creation still fails, wait 1 to 2 minutes and retry.
Current Update: 22/04/2026 08:50:00 AM– Microsoft has received reports indicating that specific printer shares may fail upon creation in Universal Print. They have isolated a code change to Microsoft Graph API that introduced a code error which increased Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print’s share creation flow. This caused the retry logic to fail and the share operation to not complete as expected. They are deploying a code change to correct the code error and we anticipate this change to be deployed by their next scheduled update.
Scope of impact: Some users attempting to create printer shares created with the “Allow all users in my organization” toggle enabled or with specific users or groups selected on the share creation screen are impacted.
Root cause: A code change to Microsoft Graph API that introduced a code error which increased Entra ID directory replication latency and exposed a pre-existing race condition in Universal Print’s share creation flow. This caused the retry logic to fail and the share operation to not complete as expected.
Next update by: Thursday, April 23, 2026, at 6:00 PM UTC
