Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may encounter errors when interacting with the Copilot Facilitator bot within any Microsoft Teams client – ONGOING

Announcements Arpan Das

20/03/2026 08:40:00 AM

NHSmail Reference: INC46778936

Microsoft Reference: TM1257247

Issue Status: ONGOING

Issue Description: Users may encounter errors when interacting with the Copilot Facilitator bot within any Microsoft Teams client.

More info: Affected users are seeing the following message:

“Some content isn’t showing because your Teams setup doesn’t support it. If you reply to this message, Facilitator won’t be able to take any action.”

Despite the error message, all interactions with the Facilitator bot appear to complete as expected.

Current Update: 24/03/2026 09:04:00 AM – Microsoft’s has enabled the configuration in 50 percent of the affected environment and confirmed that this remediates impact without any adverse effects. They are enabling the configuration for all impacted users to completely remediate impact.

Scope of impact: Any user interacting with the Copilot Facilitator bot within any Microsoft Teams client may be affected.

Root cause: A recent feature update to the facilitator bot was released without an accompanying configuration update, resulting in impact.

Next update by: Tuesday, March 24, 2026, at 11:30 PM UTC