Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users’ query responses from the Facilitator agent in Microsoft Teams meetings are delayed up to 25 seconds – ONGOING

27/01/2026 08:48:00 AM

NHSmail Reference: INC46732561

Microsoft Reference: TM1221897

Issue Status: ONGOING

Issue Description: Users’ query responses from the Facilitator agent in Microsoft Teams meetings are delayed up to 25 seconds.

More info: Delays are specific to open-ended questions in the meeting chat from the meeting participants to the Facilitator agent.

Current Update: 27/01/2026 08:48:00 AM – Microsoft have observed that the latency levels have reduced and that service has restored for the majority of users; however, the latency has not fully recovered in all affected regions as anticipated. We’re currently validating a fix that will update the flow labels in an effort to address this remaining impact and will provide an updated mitigation timeline as soon as one becomes available.

Scope of impact: This issue may affect any user in Microsoft Teams meetings attempting to ask open-ended questions in meeting chats from the meeting participants to the Facilitator agent.

Root cause: An unusual influx of request traffic pertaining to user authentication when utilizing Facilitator for open-ended questions in meeting chat resulted in impact.

Next update by: Thursday, January 29, 2026, at 12:30 AM UTC