INC46682311 – Issues Authenticating Via Smart Card – RESOLVED

Announcements, Service Issues Sourav Nandi

14/11/2025 10:30:00 AM

NHS.net Connect Reference: INC46682311

Current Status: RESOLVED

Description: We are aware of some users unable to authenticate to NHS.net Connect via the use of Smart Card authentication.

Final Update: 14/11/2025 17:00:00 PM– Accenture engineers have continued to monitor the CIS2 authentication platform for the remainder of the day with no further issues identified. This incident has now been resolved.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.