INC46629141 – CIS2/Smartcard Issue – RESOLVED

Announcements Arpan Das

15/09/2025 11:30:00

Issue Status: RESOLVED

Issue Description: We are currently aware of an issue where some users are receiving errors using the CIS2/Smartcard system. Engineers are currently investigating the issue and an update with be provided as soon as possible.

Final Update 15/09/2025 17:00:00 PM: Accenture engineers identified an issue which was impacting the CIS2 Smartcard function managed through the NHS.net Portal. A fix has been implemented that immediately restored access to the NHS.net Connect Portal via a Smartcard. Following a period of monitoring this afternoon with no recurrence of the issue, they have now closed the ticket.

If you need assistance, the NHS.net Connect Helpdesk is available 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.