INC46617847 – Intermittent Connectivity Issue – NHS.net Connect High Send Service – RESOLVED

Announcements Sourav Nandi

08/09/2025 10:30:00

Issue Status: RESOLVED

Issue Description: We are currently aware of a limited number of users experiencing intermittent connectivity issues when accessing the NHS.net Connect High Send service via the HSCN. Affected users may encounter error messages such as “Connection Failed” or “Connection Timed Out” within their application logs.

Issue Description: We are aware of a small number of users experiencing issues with connectivity via the HSCN to the NHS.net Connect High Send service. Users may observe “connection failed” or “Connection Timed Out” within their application logs.

Final Update: 15/09/2025 11:00:00 AM: Accenture engineers have now identified the root cause of the issue and performed remedial action. Traffic has now been reverted to utilise all High Send infrastructure. Post a period of monitoring, no further issues have been identified.

If you need assistance, the NHS.net Connect Helpdesk is available 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.