Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may see a blank screen during meetings and calls from the Microsoft Teams desktop version – RESOLVED

Announcements Sourav Nandi

22/08/2025 08:55:00 AM

NHSmail Reference: INC46610629

Microsoft Reference: TM1134507

Issue Status: RESOLVED

Issue Description: Some users may see a blank screen during meetings and calls from the Microsoft Teams desktop version.

More info: This issue is limited to users who are on devices that leverage certain versions of Intel driver 32.0.101.69xx (including but not limited to, 32.0.101.6913, 32.0.101.6987, and 32.0.101.6989). Impacted users may see that Microsoft Teams freezes for some time, and then it automatically recovers. For those that need immediate remediation, our telemetry indicates that version 32.0.101.6790 of the Intel driver reproduces this issue the least.

Affected users can use the Microsoft Teams web app as a workaround until this issue is addressed.

Final Update: 04/09/2025 08:40:00 AM – Microsoft have validated with a subset of users that downloading the latest driver version (32.0.101.7026) resolves impact and users are able to create meetings or calls from the Microsoft Teams desktop client as expected.

Scope of impact: This issue may potentially affect any user that’s on devices that leverage certain versions of Intel driver 32.0.101.69xx (including 32.0.101.6913, 32.0.101.6987, 32.0.101.6989).

Root cause: An update by one of our third-party partners has introduced a driver version configuration issue that is believed to be resulting in impact.