Microsoft 365 Alert – Service Degradation – Microsoft Teams – A small number of users’ Microsoft Teams app may intermittently crash during calls or meetings on some iPad devices – ONGOING
02/07/2025 09:20:00 AM
NHSmail Reference: INC46569497
Microsoft Reference: TM1107517
Issue Status: ONGOING
Issue Description: A small number of users’ Microsoft Teams app may intermittently crash during calls or meetings on some iPad devices.
Current Update: 09/07/2025 08:35:00 AM – After disabling the offending feature to prevent the impact scenario, Microsoft’s service health telemetry continues to report a reduction in errors leading to impact. In conjunction with the previously mentioned long-term fix to address the isolated error, they’re developing a subsequent fix that will re-enable the feature without further impact. They’re expecting an estimated timeline for both solutions to be available by their next scheduled update.
Scope of impact: A small number of users joining calls or meetings on iPad devices may be intermittently impacted.
Root cause: A recent feature update for iPad devices, intended to enable multi-window support in Microsoft Teams for these devices, introduced an error that’s leading to impact.
Next update by: Friday, July 11, 2025, at 10:00 PM UTC