Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Some users may be unable to access Microsoft Copilot (Microsoft 365) – RESOLVED
03/07/2025 08:40:00 AM
NHSmail Reference: INC46571780
Microsoft Reference: CP1108512
Issue Status: RESOLVED
Issue Description: Users may be unable to access Copilot.
More info: Users may also be unable to access Copilot in Microsoft Teams.
Final Update: 07/07/2025 08:41:00 AM – Microsoft have completed the deployment of their mitigation to ensure impact does not reoccur; and after a period of monitoring service health telemetry, they have confirmed the issue was successfully resolved for users.
Scope of impact: Impact is specific to some users attempting to access Microsoft Copilot.
Next Steps: Microsoft are investigating why requests were being routed across regions unexpectedly to better understand and prevent similar future impact.