INC46555591 – Microsoft 365 Copilot disablement – NEW

Announcements Sourav Nandi

13/06/2025 18:00:00 PM

Issue Status: OPEN

Microsoft Reference: 2506050050004438

Issue Description: Please be advised that the Co-pilot Chat feature has been temporarily disabled due to scaling issues within NHS.net Connect. NHS England and Microsoft technical teams are working through some technical issues, it does not impact Teams Premium or those organisations using licenced Co-pilot. We appreciate your understanding and patience during this process. Further updates will be provided as soon as they become available.

Current Update: 17/06/2025 13:00:00 PM: Investigations continue collaboratively with NHS England, Microsoft and Accenture. We appreciate your understanding and patience during this process. Further updates will be provided as soon as they become available.

If you need assistance, the NHS.net Connect Helpdesk is available 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.