Microsoft 365 Alert – Service Degradation – Exchange Online – Users may be unable to utilize automatic forwarding with their Exchange Online mailbox – RESOLVED

Announcements Arpan Das

14/05/2025 08:54:00 AM

NHSmail Reference: INC46528542

Microsoft Reference: EX1072592

Issue Status: RESOLVED

Issue Description: Users may be unable to utilize automatic forwarding with their Exchange Online mailbox.

Final Update: 19/05/2025 08:50:00 AM – Microsoft concluded their testing effort and have determined that their fix is a viable solution for this issue. Representatives of organizations that would like us to re-forward any messages affected by this event are encouraged to contact Microsoft support and refer to this Service Health Dashboard post ID.

Scope of impact: This issue may impact a subset of users attempting to utilize automatic forwarding with their Exchange Online mailbox.

Root cause: A recent service update to address an unrelated service problem introduced an impacting code regression that is preventing some users from utilizing Exchange Online automatic forwarding.