INC46532644 – Some users unable to login into the NHS.net Portal – RESOLVED

Announcements, Service Issues Sourav Nandi

19/05/2025 10:45:00 AM

Issue Status: RESOLVED

NHS.net Connect Reference: INC46532644

Issue Description: We are aware of some users unable to login to the NHS.net Portal via a standard browsing session. We are aware of users able to successfully log in to the Portal after clearing the web browser cache and/or using incognito mode.

Final Update: 23/05/2025 16:00PM – We have received no further reports regarding users being unable to log-in to the NHSmail Portal and have been monitoring this closely.

We initiated a restart of the IIS Services (22/05/2025 12:00PM) as a belt and braces activity and have seen no further reports. This was part of a planned change on Thursday (15/05/2025) to update the ADFS certification tokens users may be impacted by not being able to log-in to the NHSmail Portal. This is resolved by clearing cache and cookies or restarting your machine as this will update the token to allow users to sign-in successfully.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.