Microsoft 365 Alert – Service Degradation – Windows 365 – Users may have experienced increased latency on their Cloud PC devices launched through Windows 365 – RESOLVED

Announcements Arpan Das

24/03/2026 09:31:00 AM

NHSmail Reference: INC46808192

Microsoft Reference: WP1289588

Issue Status: RESOLVED

Issue Description: Users may have experienced increased latency on their Cloud PC devices launched through Windows 365.

More info: This issue specifically impacted users who utilize the Remote Desktop Protocol (RDP) Shortpath (TURN) connection method to access their Cloud PC devices.

For more details regarding the RDP Shortpath (TURN) connection method, please reference the following documentation: https://learn.microsoft.com/en-us/azure/virtual-desktop/rdp-shortpath?tabs=managed-networks

Current Update: 24/03/2026 09:32:00 AM– Microsoft has confirmed that their reversion of the problematic service update has completed and verified through internal monitoring that impact has been successfully remediated.

Scope of impact: Some users utilizing the RDP Shortpath (TURN) connection method to access their Cloud PC devices launched through Windows 365 may have been impacted.

Root cause: A recent service update introduced a configuration issue, resulting in impact.

Next Steps: Microsoft are reviewing their update testing and validation methods to better identify potential configuration issues such as this prior to deployment so they can prevent similar impact in the future.