Microsoft 365 Alert – Service Degradation – Power BI – Some users with viewer access to a report see intermittent issues opening related shared template apps in Power BI – RESOLVED

29/07/2026 08:42:00 AM

NHS.net Connect Reference: INC46893686

Microsoft Reference: PB1441595

Issue Status: RESOLVED

Issue Description: Users may be unable to share files with external recipients through SharePoint Online and OneDrive.

More info: Users may see the related shared template app pages become unresponsive for the following scenarios:
– When the report is shared through Share Link
– When the user is added as Viewer role in the workspace

A user can be added as contributor, member, or admin to circumvent impact, though this will grant additional permission to viewing user.

Final Update: 30/07/2026 08:42:00AM –  Microsoft is confirmed that a recent service update exposed a regression within the Power BI service and caused the observed errors in the shared template app request flow, which resulted in impact. They have fully deployed their validated fix to the affected environments and have since confirmed that impact was successfully remediated.

Scope of impact: Your organization is impacted by this event, and some users with viewer access to a report see intermittent issues opening related shared template apps in Power BI. This information may be updated as our investigation continues.

Root cause: A recent Power BI service update exposed a regression within our service and caused the observed errors in the shared template app request flow, which resulted in impact.

Next steps : Microsoft is reviewing our service update validation and implementation processes to improve how we detect potential shared template app request flow issues and prevent similar Power BI service events from occurring in the future.