Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may see stale data in Copilot dashboards and analyst workbench reports in Microsoft Viva Insights – RESOLVED

Announcements Shagufta Naaz

16/06/2026 09:01:00 AM

NHSmail Reference: INC46852519

Microsoft Reference: MV1392264

Issue Status: RESOLVED

Issue Description: Users may have seen stale data in Copilot dashboards and analyst workbench reports in Microsoft Viva Insights.

Final Update: 16/06/2026 09:00:00 AM – Microsoft has deployed a code solution to the affected environment and confirmed through our telemetry that the impact is remediated.

Scope of impact: This issue may have affected users viewing data from Copilot dashboards and analyst workbench reports in Microsoft Viva Insights.

Root cause: A recent code change resulted in a version mismatch between underlying components responsible for processing data to the affected reports.

Next steps: Microsoft are reviewing our service update procedures to improve our methods of detecting and preventing code issues prior to their deployment in the future.