Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may have seen inaccurate impact metrics on the Microsoft Copilot Dashboard in the Microsoft Viva Insights web app – RESOLVED

10/11/2025 09:38:00 AM

NHSmail Reference: INC46676580

Microsoft Reference: MV1177163

Issue Status: RESOLVED

Issue Description:  Users may see inaccurate impact metrics on the Microsoft Copilot Dashboard in the Microsoft Viva Insights web app.

More info: Impact is specific to Copilot Assisted Hours and the Copilot Assisted Value metrics which are part of the Impact tab in the Copilot Dashboard within the Microsoft Viva Insights web app and started in early September 2025. The unexpected declines in these metrics don’t necessarily reflect actual declines. The issue is related to a calculation issue in the “Meeting hours summarized or recapped” metric, which is currently in Public Preview.

The following documentation contains information pertaining to an alternative calculation method to validate impact metrics for September and October 2025: https://learn.microsoft.com/en-us/viva/insights/org-team-insights/alternate-calculation-total-meeting-hours-summarized-recapped

Final Update: 11/11/2025 09:01:00 AM – Microsoft have completed our monitoring period and validated that users are able to see accurate impact metrics on the Microsoft Copilot Dashboard in the Microsoft Viva Insights web app for November 2025. We want to reiterate that users will need to utilize the alternative calculation method provided in the “More info” section of this communication to calculate impact metrics for September and October 2025.

Scope of impact: Your organization is affected by this event, and some users attempting to view Copilot Assisted Hours for the Copilot Assisted Values on the Impact tab in the Copilot Dashboard within the Microsoft Viva Insights web app are impacted.

Root cause: A service change introduced an issue with the “Meeting hours summarized or recapped” metric, in which the values are being calculated incorrectly.