Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to toggle call queues on or off in the Microsoft Teams web or desktop client – RESOLVED

Announcements Arpan Das

04/02/2026 09:00:00 AM

NHSmail Reference: INC46742229

Microsoft Reference: TM1226863

Issue Status: RESOLVED

Issue Description: Users may be unable to toggle call queues on or off in the Microsoft Teams web or desktop client.

More info: As a workaround, users may be able to use the Microsoft Teams mobile app.

Final Update: 05/02/2026 16:33:00 PM –The investigation is complete and Microsoft has determined the service is healthy. A service incident didn’t actually occur. This communication will expire in 24 hours.