Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users can’t access complete meeting recordings for some Microsoft Teams meetings – RESOLVED

Announcements Arpan Das

27/04/2026 9:21:00 AM

NHSmail Reference: INC46809586

Microsoft Reference: TM1275643

Issue Status: RESOLVED

Issue Description: Users can’t access complete meeting recordings for some Microsoft Teams meetings

More info: As a workaround, some affected users can download their meeting recordings using the Async Media Storage link available in the meeting chats.

Final Update: 05/05/2026 9:04:00 AM– Microsoft has confirmed that recovery work remains ongoing, addressing the underlying conditions that led to recordings becoming unavailable. They are enhancing their recovery processes to improve consistency and effectiveness, as well as repeatedly running recovery operations and applying fixes when blocking issues are identified, allowing additional recordings to be restored over time.

Scope of impact: Your organization is affected by this event, and some users attempting to access complete meeting recordings for some Microsoft Teams meetings may be impacted.

Root cause: A service bug is causing incomplete recordings when workflows are transitioning between synchronous and asynchronous processing.

Next update by: Monday, May 4, 2026, at 11:30 AM UTC