Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may see a draft chat message to a call queue in Microsoft Teams – RESOLVED

Announcements Arpan Das

04/04/2025 08:25:00 AM

NHSmail Reference: INC46496171

Microsoft Reference: TM1047160

Issue Status: RESOLVED

Issue Description: Users may see a draft chat message to a call queue in Microsoft Teams.

More info: This issue is specifically affecting users who are set up as call queue agents.

Final Update: 19/05/2025 08:55:00 AM – The deployment of the fix has completed, and Microsoft have confirmed this has resolved impact for all users.

Scope of impact: Your organization is affected by this event, and the issue may impact some users set up as a call queue agent.

Root cause: A recent update addressing call disconnects introduced an issue with some call queue agents, causing the impact.

Next steps: Microsoft are reviewing their update policies to ensure similar issues are identified and addressed ahead of deployment, so this doesn’t happen again.