Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may intermittently see blank Microsoft Word documents opening unexpectedly – RESOLVED

17/10/2025 11:09:00 AM

NHSmail Reference: INC46658716

Microsoft Reference: OP1173892

Issue Status: RESOLVED

Issue Description: Users may intermittently see blank Microsoft Word documents opening unexpectedly.

More info: Specifically, after users close the Microsoft Word app, the app may open on its own and populate a new blank Microsoft Word document. This issue only impacts Microsoft Word version 2508, build 19127.20302.

Final Update: 21/10/2025 08:25:00 AM – Microsoft have completed deployment of the fix to correct the code issue and confirmed after testing that impact is remediated.

Scope of impact: Any user on the affected Microsoft Word version may experience the impact intermittently.

Root cause: The recent Microsoft Word version 2508, build 19127.20302, contains a code issue that’s intermittently causing new Microsoft Word documents to automatically populate once the app is closed.

Next steps: Microsoft are reviewing their build testing and validation procedures to identify and prevent similar code issues in deployments moving forward.