Microsoft 365 Alert – Service Degradation –  Microsoft Intune – Some users” Apple devices bulk enrolled within Microsoft Intune can’t receive user-targeted policies – ONGOING

09/04/2025 11:19:00 AM

NHSmail Reference: INC46500877

Microsoft Reference: IT1050841

Issue Status: ONGOING

Issue Description: Users’ Apple devices bulk enrolled within Microsoft Intune can’t receive user-targeted policies.

More info: This event impacts some users” MacOS, iOS, and iPadOS bulk enrolled devices.

If the Wi-Fi or Virtual Private Network (VPN) profile for the affected device is user targeted, the user will be unable to connect to either.

Current Update: 14/04/2025 09:11:00 AM –  Microsoft have fully deployed their fix for the underlying issue to prevent further devices from being impacted. They are validating their secondary fix to restore policies for affected devices within our internal testing environment and aim to complete this process by their next update.

Scope of impact: Your organization is affected by this event, and some users’ Apple devices bulk enrolled within Microsoft Intune can’t receive user-targeted policies.

Root cause: An issue occurring when an Apple device undergoes an authentication component renewal while user associated with that device is blocked within Microsoft Entra ID is causing impact.

Next update by: Monday, April 14, 2025, at 8:00 PM UTC