Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users may have automatically received the Frontline Agent (Preview) in Copilot even though they didn’t select it – RESOLVED

Announcements Arpan Das

13/02/2026 09:06:00 AM

NHSmail Reference: INC46749339

Microsoft Reference: CP1231196

Issue Status: RESOLVED

Issue Description: Users may have automatically received the Frontline Agent (Preview) in Copilot even though they didn’t select it

Final Update: 13/02/2026 09:07:00 AM – Microsoft has completed their deployment to remediate the issue resulting in the Frontline Agent (Preview) being auto-installed for users and confirmed after testing that this successfully resolved the issue.

Scope of impact: This issue may have affected any user with a Copilot license.

Next Steps: Microsoft are continuing work to now unblock this agent so users who previously installed it manually, or who in the future want to install it manually will be able to do so.