Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users may be unable to share agents in Microsoft 365 Copilot with users without a Copilot license – RESOLVED

Announcements Shagufta Naaz

19/05/2026 09:00:00 AM

NHSmail Reference: INC46830005

Microsoft Reference: CP1314992

Issue Status: RESOLVED

Issue Description: Users may be unable to share agents in Microsoft 365 Copilot with users without a Copilot license.

More info: Specifically, users without a Copilot license can’t install shared agents that were created by licensed users.

Currently impacted, licensed users can disable this feature in the Copilot Knowledge card by toggling off the “Reference org chart and profile info” setting.

Final Update: 25/05/2026 09:51:00 AM–Microsoft has completed the deployment of their fix to the affected environments and verified with affected users that this action has successfully resolved the impact.

Scope of impact: This issue may impact users without a Copilot license who are trying to install agents.

Root cause: A recent feature enablement is responsible for impact. Previously, this feature could have impacted if a user had explicitly enabled this capability before sharing with an unlicensed user, but the feature has been turned on by default for all users.

Next Steps: Microsoft are investigating why the recent feature enablement changed the default behavior for all users and reviewing their deployment and validation processes to prevent similar impact from happening again.