Microsoft 365 Alert – Service Degradation – Microsoft 365 suite, Microsoft 365 for the web, Microsoft 365 apps – Users may be unable to sign into the OneNote Web Clipper – RESOLVED

Announcements Shagufta Naaz

05/08/2026 08:43:00 AM

NHS.net Connect Reference: INC46900486

Microsoft Reference: MO1447619

Issue Status: RESOLVED

Issue Description: Users may receive an error when attempting to sign into the OneNote Web Clipper.

More info: Users may receive an error when attempting to sign into the OneNote Web Clipper.

Final Update: 07/08/2026 09:36:00 AM – Microsoft has completed the deployment of the fix, and service monitoring indicates that the impact has now been resolved.

Scope of impact: Your organization is affected by this event, and any users attempting to sign into the OneNote Web Clipper are impacted. This information may be updated as our investigation continues.

Root cause: A recent maintenance action meant to remove unneeded code from the service has mistakenly removed the authentication html, preventing users from signing into the OneNote Web Clipper.

Next Steps: Microsoft are reviewing their service maintenance procedures and validation processes to help prevent this problem from happening again.