Microsoft 365 Alert – Service Degradation – Microsoft 365 Copilot Chat – Users had access to scheduled prompts in Copilot Chat when they shouldn’t have – RESOLVED

Announcements Arpan Das

12/06/2026 08:56:00 AM

NHSmail Reference: INC46864918

Microsoft Reference: CW1409007

Issue Status: RESOLVED

Issue Description: Users had access to scheduled prompts in Microsoft 365 Copilot Chat when they shouldn’t have

Current Update: 30/06/2026 09:41:00 AM – Microsoft has identified that an update to a related service incorrectly allowed access to the paid service feature of scheduled prompts for users without an add-on Copilot license in Copilot Chat. A fix was applied to the service to correct this by changing the scope of users allowed to see the feature. This change removed the scheduled prompts feature from Microsoft 365 Copilot chat users.

Scope of impact: Users without an add-on Copilot license had access to scheduled prompts in Copilot Chat when they shouldn’t have.

Root cause: A related service update incorrectly allowed access to the paid service of scheduled prompts in Copilot Chat causing this event.

Next Steps: Microsoft will continue to review their update process to improve their pre-deployment testing and validation phases with the goal of preventing future reoccurrences.