INC46515073 – Some support.nhs.net articles not loading – RESOLVED

Announcements Arpan Das

28/04/2025 11:30:00 AM

Issue Status: RESOLVED

NHS.net Connect Reference: INC46515073

Issue Description: We aware of an issue regarding some support.nhs.net support articles not loading. Engineers are actively investigating the issue and further updates will be provided as soon as possible.

Final Update: 28/04/2025 12:30PM – Engineers identified an issue with the database and after a server restart and a period of monitoring service has been fully restored. Extra monitoring has been put in place to mitigate any further risks of the same occurrence. We apologise for any inconvenience caused and thank you for your patience whilst we worked to resolve the issue.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.