INC46472297 – MFA Re-enrollment loop – RESOLVED

Announcements Arpan Das

12/03/2025 10:37:00 AM

Issue Status: RESOLVED

NHSmail Reference: INC46472297

Microsoft Reference: #‎2503120050001607

Issue Description: We aware of an intermittent issue where some user may be getting stuck in a MFA loop when re-enrolling.

Final Update: 03/04/2025 13:30:00 AM –Microsoft have implemented a fix to the looping issue. After a period of monitoring and obtaining confirmation from users, we are now marking this issue as resolved.

We apologise for any inconvenience caused.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.