Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to start live transcription during Microsoft Teams meetings – RESOLVED

Announcements Sourav Nandi

28/02/2025 08:45:00 AM

NHSmail Reference: INC46463829

Microsoft Reference: TM1019459

Issue Status: RESOLVED

Issue Description: Users may be unable to start live transcription during Microsoft Teams meetings.

More info: A portion of Teams meeting policies including transcription policy isn”t being enforced for Teams meetings.

As a workaround, admins can try running the following script in PowerShell and then wait for 15 minutes for the changes to take effect:

# Policy Name
$policyName =

# Get the meeting policy
$policy = Get-CsTeamsMeetingPolicy -Identity $policyName

# Update the policy with the same description to refresh
Set-CsTeamsMeetingPolicy -Identity $policyName -Description $policy.Description

Final Update: 04/03/2025 08:35:00 AM – Following Microsoft’s final service configuration change, their testing with affected users has confirmed that impact has been remediated.

Scope of impact: This issue may potentially impact any user attempting to start live transcription during Microsoft Teams meetings.

Root cause: A recent change has updated the default transcription policy settings, causing the allow transcription settings to get changed to false unexpectedly.

Next steps: Microsoft are further analyzing the offending service update to help them improve their pre-deployment testing and validation processes.