Microsoft 365 Alert – Service Degradation – Microsoft Planner – Some users may be missing a certain filter option and user details in Microsoft Planner – RESOLVED

28/02/2025 08:55:00 AM

NHSmail Reference: INC46463834

Microsoft Reference: PL1019250

Issue Status: RESOLVED

Issue Description: Some users may be missing a certain filter option and user details in Microsoft Planner.

More info: Users can’t use the “Filter by keyword” option when accessing Microsoft Planner from Microsoft Teams. Additionally, users’ profile pictures and initials are not always shown on Basic Microsoft Planner tasks or when assigning tasks to users.

The user detail impact may affect users leveraging any Microsoft Planner access method, including Planner on the web or Microsoft Planner within Microsoft Teams.

Final Update: 03/03/2025 09:55:00 AM – Microsoft have confirmed via internal validations and an extended period of monitoring that the service rollback has completed and has successfully resolved the issue.

Scope of impact: Users serviced by the affected portions of infrastructure utilizing Microsoft Planner for the involved scenarios may be impacted.

Root cause: Some configuration changes contained within a recent regularly scheduled service update intended to improve the user experience are resulting in impact.

Next steps: Microsoft will review their service update validation process to identify possible refinements in order to prevent similar instances of this issue in the future.