Microsoft 365 Alert – Service Degradation – Microsoft Intune – Users’ Apple devices may see failures when attempting to enroll through Mobile Device Management – RESOLVED

Announcements Sourav Nandi

25/02/2025 08:15:00 AM

NHSmail Reference: INC46460177

Microsoft Reference: IT1015926

Issue Status: RESOLVED

Issue Description: Users’ Apple devices may see failures when attempting to enroll through Mobile Device Management.

More Info: This affects MacOS, iOS, and iPadOS.
Users can attempt to retry the enrollment but may continue to fail.

Final Update: 26/02/2025 08:55:00 AM – Microsoft have confirmed the deployment of the fix has completed and that impact has been remediated.

Scope of impact: An error in code in Intune infrastructure that is leading to impact.

Root cause: An error in code in Intune infrastructure had led to impact.

Next steps: Microsoft are reviewing the infrastructure code error details to further understand how it was introduced and why it caused impact, in order to prevent similar impact from happening again.