Microsoft 365 Alert – Service Degradation – Microsoft Intune – Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center – RESOLVED

Announcements Arpan Das

05/03/2025 09:48:00 AM

NHSmail Reference:INC46467742

Microsoft Reference: IT1023316

Issue Status: RESOLVED

Issue Description: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center.

More info: Users receive an error message that states “Couldn’t retrieve data for ‘OfficeSettingsContainer’. Use ‘00000000-0000-0000-0000-000000000000’ to report this issue to Microsoft.”

Admins can still leverage all the functions on the Cloud Policies page as expected.

Final Update: 14/03/2025 04:05:00 AM – Microsoft have completed deploying a code fix and validated with internal testing that the impact is remediated.

Scope of impact: Any admin attempting to access the Cloud Policies page in the Microsoft Intune admin center is impacted.

Next steps: Microsoft are further reviewing the recent configuration change to understand how the logic error was introduced, and to understand what prevented it from being detected in their update testing and validation procedures, which will allow them to prevent similar issues in future updates.