Microsoft 365 Alert – Service Degradation – Exchange Online – Users are unable to search for users with apostrophes in their surname in Exchange Online – RESOLVED

Announcements Sourav Nandi

24/02/2025 08:44:00 AM

NHSmail Reference: INC46457996

Microsoft Reference: EX1012721

Issue Status: RESOLVED

Issue Description: Users are unable to search for users with apostrophes in their surname in Exchange Online.

More info: Users are unable to search for users with apostrophes in their surname in Exchange Online.

Final Update: 24/02/2025 08:45:00 AM – Microsoft are awaiting either confirmation that this issue is resolved or fresh network traces from your organization that are needed to progress the investigation. Please contact support once the requested information has been collected, and they’ll resume their analysis of the issue.

Scope of impact: Your organization is affected by this event, and any user searching for users with apostrophes in their surname are impacted.